Refund policy
We have a 3-day return policy for domestic(India), which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shunyacreation@zohomail.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shunyacreation@zohomail.in.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
30 Day Return for US Market:
We have a 30-day return policy for US market, which means you have 30 days after receiving your item to request a return.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shunyacreation@zohomail.in.
Return & Refund Policy
No Returns on Size Issues
We do not accept returns or exchanges for incorrect sizes ordered. We strongly encourage all customers to refer to our Size Guide before placing an order to ensure the perfect fit.
Refund Eligibility
Refunds are only applicable in the following cases:
- Item received is damaged
- Item received is defective
- Item is lost in transit
To be eligible, customers must submit an unboxing video clearly showing the issue within 3 days of delivery. Refund requests without an unboxing video will not be accepted.
How to Request a Refund
Contact us at [your email] with your order number and unboxing video within 7 days of delivery. Our team will review and respond within 2–3 business days.
Size Guide
Not sure about your size? Check our Size Guide before ordering to find your perfect fit. We are not responsible for size-related issues once an order is placed.